Frequently Asked Questions about Greenway Management
1. Do we have a team of or one person to manage our association? What is average response time to questions or problems?A team manages all associations. Each property has access to the property manager, our administration manager, the accounting department, maintenance, and the executive staff. Our average response time to answer any issue is same day. All board members have access to their manager 24/7.2. Do you charge set up fees for new associations. Are there any hidden costs?No, there is no set up fees for your association. Our management fee is all-inclusive and is tailored to your community needs. Office supplies are extra but only charged for actual usage.3. During transition, will your company get all information from the current management company and are there any fees associated with the transfer of information/data from them?We would provide a letter of transfer that outlines a timetable for needed information. There is no additional charge for this transaction.4. What is the length of your contract?Our contracts are for one year. We are always open to a multi year contract.5. How often do you visit the property?Your manager is on the property weekly to bi-monthly depending on your contractual agreement. All managers are hands on and experienced to detect maintenance issues and violations. Property visits are reported to the board after each visit.Did your question not get answered? Call us! |
Residential Management
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Association Questionnaire
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